Certificate in Service Sector Dis
-- ViewingNowThe Certificate in Service Sector Dis is a vital course designed to meet the growing industry demand for service sector professionals. This program emphasizes the development of essential skills required to excel in the service sector, including customer service management, communication, problem-solving, and leadership.
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โข Introduction to Service Sector: Understanding the service sector, its importance, and the different types of services.
โข Customer Service and Relationship Management: Learning the principles of customer service, communication skills, and building customer relationships.
โข Service Quality and Standards: Identifying and maintaining service quality, setting service standards, and measuring customer satisfaction.
โข Service Operations Management: Managing service operations, including capacity management, process design, and service delivery.
โข Service Innovation and Design: Designing and developing new services, service innovation strategies, and service blueprinting.
โข Financial Management in Service Sector: Understanding financial management principles, cost control, and budgeting in the service sector.
โข Service Marketing and Sales: Learning service marketing principles, sales techniques, and customer retention strategies.
โข Service Human Resource Management: Managing service sector human resources, including recruitment, training, and employee engagement.
โข Service Laws and Ethics: Understanding service laws, regulations, and ethical considerations in the service sector.
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