Executive Development Programme in Innovation in Customer Experience: Impactful
-- ViewingNowThe Executive Development Programme in Innovation in Customer Experience is a crucial certificate course designed to meet the growing industry demand for professionals who can drive customer-centric innovation. This impactful programme equips learners with essential skills for career advancement by focusing on the latest trends and best practices in customer experience (CX) strategy, design, and implementation.
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โข Understanding Customer Experience (CX)
โข Innovation in CX: Key Concepts and Frameworks
โข Design Thinking for CX Innovation
โข Leveraging Technology for CX Innovation
โข CX Metrics and their Role in Innovation
โข Customer-Centric Culture: Building and Sustaining
โข CX Innovation Case Studies: Successes and Failures
โข Overcoming Barriers to CX Innovation
โข Co-creating Value with Customers: Approaches and Tools
โข Future Trends in CX Innovation
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