Global Certificate in Tech-Enabled Support Innovations
-- ViewingNowThe Global Certificate in Tech-Enabled Support Innovations is a comprehensive course designed to meet the growing industry demand for professionals with expertise in technology-driven support solutions. This certificate program emphasizes the importance of innovation in tech-enabled support services, focusing on ground-breaking tools and methodologies that enhance customer and employee experiences.
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โข Unit 1: Introduction to Tech-Enabled Support Innovations
โข Unit 2: Digital Transformation in Customer Support
โข Unit 3: AI & Machine Learning in Customer Support
โข Unit 4: Chatbots and Virtual Assistants
โข Unit 5: Data Analytics in Customer Support
โข Unit 6: Social Media and Online Communities
โข Unit 7: Remote and Automated Support Solutions
โข Unit 8: Cloud-Based Contact Center Solutions
โข Unit 9: Security and Privacy in Tech-Enabled Support
โข Unit 10: Future Trends in Tech-Enabled Support Innovations
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