Advanced Certificate in Support Organization Essentials
-- ViewingNowThe Advanced Certificate in Support Organization Essentials is a comprehensive course designed to enhance your skills in managing and leading support organizations. This certificate program emphasizes the importance of efficient problem-solving, communication, and leadership skills necessary to excel in the modern workplace.
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GBP £ 149
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Here are the essential units for an Advanced Certificate in Support Organization Essentials:
• Support Organization Structures: An in-depth look at the various support organization structures, their advantages and disadvantages, and how to choose the right one for your business.
• Customer Service Skills for Support Professionals: This unit covers the essential customer service skills that support professionals need to excel, including communication, problem-solving, and time management.
• Managing Support Operations: This unit explores the key elements of managing support operations, including resource allocation, workflow management, and quality control.
• Support Analytics: An introduction to support analytics and how to use data to improve support operations, including metrics such as customer satisfaction, first response time, and resolution rate.
• Support Technology: An overview of the technology used in support operations, including ticketing systems, knowledge bases, and chatbots.
• Scaling Support Operations: This unit covers how to scale support operations as your business grows, including strategies for hiring, training, and managing support teams.
• Support and Product Development: This unit explores the relationship between support and product development, including how support data can inform product decisions and how to work cross-functionally to improve the customer experience.
• Customer Self-Service: An examination of the role of customer self-service in support operations, including the use of knowledge bases, community forums, and AI-powered chatbots.
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