Executive Development Programme in Customer Retention Strategies for Online Stores
-- ViewingNowThe Executive Development Programme in Customer Retention Strategies for Online Stores is a certificate course designed to empower professionals with the skills to enhance customer experience and loyalty in the e-commerce industry. This program emphasizes the importance of understanding consumer behavior, implementing effective retention strategies, and utilizing data analysis tools to drive business growth.
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โข Understanding Customer Retention
โข Importance of Customer Retention in Online Stores
โข Customer Lifetime Value (CLV) and its Significance
โข Key Metrics in Customer Retention
โข Customer Segmentation and its Role in Retention
โข Personalization Strategies in Customer Retention
โข Building Customer Loyalty through Engagement
โข Customer Service and its Impact on Retention
โข Analyzing Customer Feedback and Behavior
โข Developing Effective Retention Campaigns
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