Advanced Certificate in Social Media Crisis Management: Preparedness Plans
-- ViewingNowThe Advanced Certificate in Social Media Crisis Management is a comprehensive course designed to prepare learners for managing crises in the digital age. This program emphasizes the importance of having a robust social media crisis management plan, which is increasingly vital as businesses become more dependent on online platforms.
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โข Social Media Crisis Management: An Overview
โข Understanding Crisis Communication and Its Importance
โข Identifying Potential Social Media Crises: Risk Assessment and Monitoring
โข Developing a Social Media Crisis Management Plan
โข Building and Training a Crisis Response Team
โข Effective Communication Strategies in Social Media Crisis Management
โข Utilizing Social Media Listening and Analytics Tools
โข Case Studies: Successful and Unsuccessful Social Media Crisis Management
โข Post-Crisis Evaluation and Continuous Improvement
โข Ethical Considerations in Social Media Crisis Management
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