Executive Development Programme in Service Profitability Metrics

In today's service-oriented industries, understanding service profitability metrics has become increasingly important. This course provides learners with the knowledge and tools to measure, analyze, and improve service profitability, thereby giving them a competitive edge in their careers. By delving into topics such as customer lifetime value, service blueprinting, and service recovery, this course equips learners with the skills to create exceptional customer experiences, increase employee satisfaction, and improve financial performance. As a result, learners who complete this course are well-prepared for leadership roles in service-oriented industries and are better able to drive growth and profitability in their organizations.