Executive Development Programme in Customer Service Communication Skills

Name: Executive Development Programme in Customer Service Communication Skills
Price: 149 GBP
Availability: InStock

-- viendo ahora

The Executive Development Programme in Customer Service Communication Skills is a certificate course designed to enhance your ability to communicate effectively in a customer service environment. This programme emphasizes the importance of clear, respectful, and empathetic communication in building strong customer relationships and resolving conflicts.

4,0

Based on 4.320 reviews

2.023+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

Acerca de este curso

With the increasing demand for exceptional customer service in various industries, this course is essential for professionals seeking career advancement. It provides learners with the tools and techniques necessary to handle customer inquiries and complaints with confidence and professionalism. By completing this programme, learners will be equipped with the skills to deliver outstanding customer service, which is a critical factor in business success. Invest in this course and differentiate yourself in the job market by demonstrating your commitment to providing exceptional customer service and communication skills.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

Sin período de espera

Detalles del Curso

• Understanding Customer Service Communication
• Effective Listening Skills for Customer Service
• Professional Telephone Etiquette
• Written Communication in Customer Service
• Handling Customer Complaints and Difficult Situations
• Building Customer Rapport and Relationship Management
• Cross-cultural Communication in Customer Service
• Utilizing Positive Language in Customer Service
• Empathy and Emotional Intelligence in Customer Communication

Trayectoria Profesional

As part of our Executive Development Programme, we emphasize the importance of honing communication skills in the customer service industry. This 3D pie chart illustrates the demand for various key skills in the UK job market. Active listening and communication skills sit atop the list, highlighting the value of engaging in clear, empathetic, and solution-oriented dialogues with customers. The data also reveals the significance of problem-solving abilities and empathy in customer-facing roles. Adaptability is also an essential skill, as customer service professionals must often tailor their approaches to suit diverse individual needs and preferences. Patience, while ranking lower in overall demand, still plays a vital role in effectively handling challenging situations. By concentrating on these skills, professionals can substantially improve their career prospects and overall performance in customer service roles.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

Por qué la gente nos elige para su carrera

Cargando reseñas...

Preguntas Frecuentes

¿Qué hace que este curso sea único en comparación con otros?

▼

¿Cuánto tiempo toma completar el curso?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

¿Cuándo puedo comenzar el curso?

▼

¿Cuál es el formato del curso y el enfoque de aprendizaje?

▼

Tarifa del curso

MÁS POPULAR

Vía Rápida: GBP £149

Completa en 1 mes

Ruta de Aprendizaje Acelerada

3-4 horas por semana
Entrega temprana del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Modo Estándar: GBP £99

Completa en 2 meses

Ritmo de Aprendizaje Flexible

2-3 horas por semana
Entrega regular del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Lo que está incluido en ambos planes:

Acceso completo al curso
Certificado digital
Materiales del curso

Precio Todo Incluido • Sin tarifas ocultas o costos adicionales

Obtener información del curso

Pagar como empresa

Solicita una factura para que tu empresa pague este curso.

Pagar por Factura

Obtener un certificado de carrera

EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE COMMUNICATION SKILLS

se otorga a

Nombre del Aprendiz

quien ha completado un programa en

UK School of Management (UKSM)

Otorgado el

05 May 2025

ID de Blockchain: s-1-a-2-m-3-p-4-l-5-e

Agrega esta credencial a tu perfil de LinkedIn, currículum o CV. Compártela en redes sociales y en tu revisión de desempeño.