Global Certificate in Service Journey Mapping

In today's customer-centric world, there is a high demand for professionals who can create and implement effective service journey maps. This course equips learners with the necessary skills to meet this demand, providing a competitive edge in the job market. Through hands-on activities and real-world examples, learners will gain a deep understanding of service journey mapping principles and best practices. They will learn how to identify customer touchpoints, map customer journeys, and analyze data to improve the customer experience. By the end of the course, learners will have the skills and knowledge needed to advance their careers in a variety of industries.