Professional Certificate in Service Sector Customer Relationship Management
-- viewing nowThe Professional Certificate in Service Sector Customer Relationship Management is a crucial course designed to meet the growing industry demand for skilled customer relationship specialists. This certificate course emphasizes the importance of understanding and catering to customer needs in the service sector, thereby fostering long-term business relationships and customer loyalty.
6,333+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Understanding Customer Relationship Management (CRM) in the Service Sector
• Importance of Effective Communication in Customer Service
• Service Sector CRM: Strategies and Best Practices
• Customer Segmentation and Personalization in Service Sector CRM
• Handling Customer Complaints and Conflict Resolution in the Service Industry
• Measuring Customer Satisfaction and Loyalty in the Service Sector
• Technology Tools for Service Sector CRM: Email, Social Media, and Chatbots
• Data Analysis and Insights in Service Sector CRM
• Building Long-Term Relationships with Customers in the Service Sector
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate