Masterclass Certificate in Service Innovation Ideation
-- viewing nowThe Masterclass Certificate in Service Innovation Ideation is a comprehensive course designed to equip learners with essential skills for ideating and implementing innovative services. This certification focuses on the importance of service innovation in today's rapidly changing business landscape and how it can drive growth, improve customer satisfaction, and create a competitive advantage.
6,282+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Design Thinking: Understanding the customer's needs and pain points to create innovative solutions.
• Idea Generation Techniques: Tools and methods to generate and evaluate new service ideas.
• Service Blueprinting: Visualizing the service delivery process to identify areas for improvement and innovation.
• Customer Experience (CX) Management: Measuring and improving the customer's experience to drive loyalty and growth.
• Co-creation and Collaboration: Working with customers, partners, and employees to ideate and implement service innovations.
• Prototyping and Iteration: Rapidly testing and refining service concepts to increase their chances of success.
• Change Management: Implementing service innovations while managing resistance and ensuring adoption.
• Service Innovation Metrics: Measuring the impact and success of service innovation initiatives.
• Trends and Future of Service Innovation: Exploring emerging trends and technologies that are shaping the future of service innovation.
Note: The above units are not ranked in any particular order.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate