Executive Development Programme in Service Quality Management Techniques: Actionable Knowledge
-- viewing nowThe Executive Development Programme in Service Quality Management Techniques: Actionable Knowledge is a certificate course designed to empower professionals with the latest service quality management tools and techniques. This program emphasizes the importance of delivering exceptional customer experiences, a crucial factor in today's competitive business landscape.
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Course Details
• Service Quality
• Customer Satisfaction and Loyalty
• Service Blueprinting and Mapping
• Total Quality Management (TQM)
• Six Sigma in Service Industry
• Voice of the Customer (VoC)
• Employee Engagement and Training
• Continuous Improvement Process
• Metrics and Measurement in Service Quality
• Service Recovery and Crisis Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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