Executive Development Programme in Service Quality Management Techniques: Actionable Knowledge

-- viewing now

The Executive Development Programme in Service Quality Management Techniques: Actionable Knowledge is a certificate course designed to empower professionals with the latest service quality management tools and techniques. This program emphasizes the importance of delivering exceptional customer experiences, a crucial factor in today's competitive business landscape.

4.0
Based on 5,931 reviews

5,648+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

With the increasing demand for service quality specialists, this course offers a timely and relevant learning opportunity. It equips learners with essential skills to drive service quality improvement initiatives, reduce customer complaints, and enhance customer loyalty. Through a combination of interactive lectures, real-world case studies, and practical exercises, this program fosters a deep understanding of service quality management principles. Learners will gain actionable knowledge to implement effective strategies in their organizations, thereby advancing their careers in this vital area of business operations.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Service Quality
• Customer Satisfaction and Loyalty
• Service Blueprinting and Mapping
• Total Quality Management (TQM)
• Six Sigma in Service Industry
• Voice of the Customer (VoC)
• Employee Engagement and Training
• Continuous Improvement Process
• Metrics and Measurement in Service Quality
• Service Recovery and Crisis Management

Career Path

The Executive Development Programme in Service Quality Management Techniques focuses on actionable knowledge to help professionals excel in their service quality management roles. The following 3D pie chart provides an overview of the job market trends in the UK for these positions: * Customer Service Manager (25%): Demonstrating strong leadership and interpersonal skills, these professionals oversee customer service teams, ensuring seamless customer experiences. * Quality Assurance Analyst (20%): Experts in analyzing service quality, these professionals identify areas for improvement and implement strategies to enhance customer satisfaction. * Service Delivery Coordinator (15%): With excellent organizational skills, these professionals manage day-to-day service operations and facilitate cross-functional collaboration. * Service Improvement Specialist (20%): These experts analyze service trends, recommend improvements, and implement changes to elevate customer satisfaction and retention. * Customer Experience Director (20%): As strategic leaders, these professionals design and maintain customer-centric strategies to optimize customer experiences and drive business growth. This responsive 3D pie chart, loaded with the Google Charts library, is designed to adapt to various screen sizes with a width of 100% and a height of 400px. The chart's background is transparent, and the slices are color-coded for easy reference.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE QUALITY MANAGEMENT TECHNIQUES: ACTIONABLE KNOWLEDGE
is awarded to
Learner Name
who has completed a programme at
UK School of Management (UKSM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment