Advanced Certificate in Service Quality Management Techniques: Actionable Knowledge
-- viewing nowThe Advanced Certificate in Service Quality Management Techniques is a comprehensive course designed to empower professionals with actionable knowledge in service quality management. This certificate course highlights the importance of delivering exceptional customer service and managing quality to gain a competitive edge in the industry.
3,643+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Quality
• Customer Satisfaction Surveys
• Six Sigma Methodology in Service Quality Management
• Total Quality Management (TQM) Principles
• Service Blueprinting
• Quality Function Deployment (QFD)
• Root Cause Analysis (RCA) in Service Quality
• Lean Methods for Service Improvement
• Continuous Improvement Strategies
• Quality Control Charts for Service Metrics
• Service Recovery and Crisis Management
• Data Analysis for Service Quality
• Balanced Scorecard for Service Quality
• Employee Engagement and Service Quality
• Customer Experience (CX) Management
• Supplier Quality Management
• Service Quality Metrics and KPIs
• Process Mapping and Improvement in Service Quality
• Service Design Thinking for Quality Improvement
• Statistical Process Control (SPC) in Service Quality
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate